Website design and development work is a custom service. Time is spent on planning, communication, design, development, revisions, project setup and delivery. Because of this, refunds are handled based on the stage of the project and the work already completed.
Initial discovery calls are free and carry no obligation unless a separate paid consultation is agreed in writing.
A deposit or upfront payment may be required before work begins. Once planning, design, development, setup or project communication has started, deposits and payments may be non-refundable in full or in part.
If a project is cancelled before any meaningful work begins, a refund may be considered after deducting any payment processing fees, administration time or third-party costs already incurred.
If a project is cancelled after work has started, any refund will be assessed against the amount of work already completed, time spent, agreed milestones, third-party costs and delivered materials.
Completed, delivered or approved work is not normally refundable.
Payments made for third-party items are not normally refundable. This may include domain names, hosting, premium plugins, software licences, subscriptions, stock assets, fonts, integrations, templates, payment processing fees or other external services.
If a project is delayed because content, access details, feedback, approvals or payments are not provided, this does not automatically qualify for a refund. The project can usually be paused and resumed once the required items are available.
To request a refund review, email asiful@dentivax.com with your name, project name, invoice details and the reason for the request.
Refund requests will be reviewed within a reasonable period. If a refund is approved, it will usually be returned to the original payment method where possible.
If there is a concern about a payment or project, please contact us first so we can review the issue and try to resolve it directly.
For refund questions, email asiful@dentivax.com.
Optimized by Seraphinite Accelerator