Who We Are

This website is operated by Dentiva Ltd, registered in England and Wales under company number 16341928. Our registered address is Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, England, IP28 7DE.

This Privacy Policy explains how we collect, use and protect personal information when someone visits this website, sends an enquiry, books a call or communicates with us about a website design or development project.

Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number or WhatsApp number.
• Business name, website address and project details.
• Messages, enquiry details and information shared through contact forms, email, WhatsApp or booking tools.
• Call booking details, such as preferred date, time and consultation notes.
• Technical information such as IP address, browser type, device information, pages visited and how visitors use the website.
• Payment, invoice or billing information where a project moves forward.

How We Collect Information

We collect information when someone submits a form, books a call, sends an email, messages us, works with us on a project or browses the website. Some technical information may be collected through cookies, analytics tools or standard website server logs.

How We Use Information

We use personal information to:

• Respond to enquiries and project requests.
• Discuss website design, development, branding or landing page work.
• Prepare proposals, estimates, invoices and project communication.
• Deliver agreed design and development services.
• Improve the website, content, user experience and enquiry process.
• Keep appropriate business records and meet legal, accounting or administrative requirements.
• Send relevant follow-up communication where appropriate.

Our Lawful Bases

Under UK data protection law, we need a lawful basis to collect and use personal information. Depending on the situation, we may rely on:

• Consent, where someone chooses to submit an enquiry, book a call or opt in to communication.
• Contract or pre-contract steps, where information is needed to discuss, quote or deliver a project.
• Legitimate interests, where we use information to respond to enquiries, manage client relationships, improve our website or run the business in a reasonable way.
• Legal obligation, where we need to keep certain records for accounting, tax, compliance or legal reasons.

Who We Share Information With

We do not sell personal information. We may share limited information with trusted service providers who help us run the website, manage communication, schedule calls, process payments, host files, provide analytics, maintain security, support accounting or deliver project work.

These providers may include website hosting services, email tools, booking tools, analytics platforms, payment/accounting tools and professional advisers. We only share information where it is necessary for the purpose involved.

International Transfers

Some tools or service providers may process data outside the UK. Where this happens, we aim to use appropriate safeguards or providers with recognised data protection measures in place.

How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected. Enquiry details may be kept for a reasonable period so we can follow up and manage communication. Project, invoice and business records may be kept for longer where required for legal, tax or accounting reasons.

Cookies And Analytics

This website may use cookies or similar technologies to make the site work, understand how visitors use it and improve performance. Non-essential cookies should only be used where consent is given or where the law allows.

More information is available in the Cookie Policy.

How We Protect Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. No website or digital service can be guaranteed as completely secure, but we aim to use appropriate technical and organisational measures.

Your Rights

Under UK data protection law, individuals may have rights to access, correct, delete, restrict or object to the use of their personal information. They may also have the right to data portability and the right to withdraw consent where consent is the lawful basis.

To make a request, contact us using the details below.

Complaints

If someone is unhappy with how we handle their information, they can contact us first so we can try to resolve the issue. They also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Contact

For privacy questions or requests, email asiful@dentivax.com or write to Dentiva Ltd, Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, England, IP28 7DE.